Shipping Policy

1. Order Processing

Orders are normally processed and dispatched from our warehouse within 3–7 business days after payment has been successfully received.

Processing times may occasionally be longer during high-demand periods, holidays or promotional campaigns, unexpected operational delays, or supplier or inventory-related delays.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information where tracking is available.

2. Shipping & Delivery Times

Estimated delivery time is generally 7–28 business days from the date of dispatch for most destinations.

Delivery times are estimates and may vary depending on destination country, local postal or courier services, customs processing, public holidays, weather or other unexpected events, import procedures, and carrier delays.

Nothing in this policy limits any mandatory delivery or consumer rights applicable to your order.

3. Shipping Costs

Shipping costs are calculated at checkout based on factors such as delivery destination, order weight, shipping method, and applicable shipping service.

Free worldwide shipping is available on eligible orders over US$75 to available destinations, unless otherwise stated at checkout or during a promotional offer.

4. Tracking Information

Tracking information will be provided after your order has been shipped, where tracking is available. Tracking updates may take some time to appear after dispatch, particularly for international shipments.

5. Delayed or Lost Shipments

If your order has not been delivered within 60 days from the shipping date, please contact us at info@hakimherbal.com. We will investigate the shipment with the relevant carrier where possible. Depending on the circumstances, we may offer a replacement shipment, a refund, or another appropriate solution.

6. Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, VAT, handling charges, or other fees imposed by the destination country. Unless specifically stated at checkout, these charges are generally the responsibility of the customer.

7. Customs Refusal or Returned Shipments

If a customer refuses to accept a shipment or refuses to pay applicable customs duties, taxes, import charges, or carrier handling fees, the shipment may be returned to us or otherwise disposed of by the carrier or customs authority. Where permitted by applicable law, unrecoverable shipping, return, customs, or handling costs may be deducted from a refund.

8. Incorrect or Incomplete Address

Please carefully check your shipping address before completing your order. Hakim’s Green Life is not responsible for delays, additional shipping charges, returns, or non-delivery caused by incorrect or incomplete addresses, incorrect postal codes, missing apartment or unit numbers, or incorrect recipient information.

9. Delivery Issues or Damaged Packages

If your package arrives visibly damaged, please take photographs of the package and product before opening or as soon as possible after delivery. If the product is damaged, defective, incorrect, or missing, please contact us at info@hakimherbal.com.

10. Worldwide Shipping

We aim to make Hakim’s Green Life products available to customers worldwide. However, shipping may not be available to certain countries, territories, or regions because of import restrictions, customs regulations, carrier limitations, product-specific restrictions, or legal requirements.

11. Contact Us

For shipping questions, tracking assistance, or delivery issues, please contact: Hakim’s Green Life — Email: info@hakimherbal.com. Please include your order number.