Refund & Return Policy

1. 60-Day Money-Back Guarantee

If you are not completely satisfied with an eligible product purchased directly from the Hakim’s Green Life website, you may request a refund within 60 calendar days from the date your order was delivered. You do not need to provide a specific reason for requesting a refund under our voluntary 60-Day Money-Back Guarantee.

To request a refund, please contact us within the 60-day period and provide your order number, full name, email address, and telephone number used for the order.

2. Scope of the Money-Back Guarantee

The guarantee applies to products purchased directly through the Hakim’s Green Life website, subject to the terms and exclusions in this policy. It is not intended for repeated, excessive, fraudulent, or abusive use.

3. Opened and Partially Used Products

Our voluntary 60-Day Money-Back Guarantee may be requested for opened or partially used products. Where a return is requested, customers should return the product and any remaining contents unless we instruct otherwise.

4. Returning Your Product

Where a return is required under our voluntary guarantee, you should send the product back within 14 calendar days after submitting your refund request, unless we advise you otherwise. Unless the product was damaged, defective, incorrect, or applicable law requires otherwise, return shipping costs are the responsibility of the customer.

5. Refund Amount

The refund will cover the purchase price of the approved product(s). Original shipping charges and return shipping costs are not refundable under the voluntary guarantee unless otherwise stated or required by applicable law.

6. Refund Process

Approved refunds will normally be processed within 7–14 business days after the refund has been approved. Refunds will normally be issued to the original payment method used for the purchase.

7. Damaged, Defective or Incorrect Products

If your order arrives damaged, defective, incorrect, or incomplete, please contact us as soon as possible. For faster assistance, provide your order number, clear photographs of the product, photographs of the original packaging, and a brief description of the issue. We may provide a replacement, refund, or another appropriate remedy.

8. Exclusions from the Money-Back Guarantee

The following may be excluded from our voluntary 60-Day Money-Back Guarantee, where permitted by applicable law: gift cards, promotional credits, certain free promotional items, products specifically identified as non-returnable before purchase, products damaged through misuse, and fraudulent, repeated, excessive, or abusive guarantee claims.

9. Shipping Delays and Undelivered Orders

If an order has not been delivered within 60 days from the shipping date, please contact us. We will investigate the shipment with the relevant carrier where possible and determine an appropriate resolution based on the circumstances, tracking information, and applicable law.

10. Statutory Consumer Rights

Depending on your country, you may have additional legal rights relating to cancellation, withdrawal, defective products, refunds, replacements, delivery, or other consumer protections. Our 60-Day Money-Back Guarantee is in addition to these rights.

11. Contact Us

For refund requests, returns, or questions, please contact: Hakim’s Green Life — Email: info@hakimherbal.com. Please include your order number.